POLICIES

An order is received when checkout is completed. Acceptance is confirmed when VING begins fulfilment or dispatches the order. Product availability may change before fulfilment. If an item becomes unavailable, contains an obvious pricing error or cannot be supplied, VING may cancel the affected item and issue the appropriate refund to the original payment method.

Thailand is the store's base market and THB is the base currency. Customers in supported international markets may see converted prices based on their selected country or region. The final currency, product total, available payment methods and any taxes collected by the store are shown at checkout. Import duties, local taxes or handling charges not collected at checkout may remain the customer's responsibility.

Delivery options, estimates and charges depend on the destination and items in the order. Tracking is shared after the parcel is handed to the courier. Delivery dates are estimates and may be affected by couriers, customs, public holidays or events outside VING's reasonable control. Review Shipping & Returns for current instructions.

Contact VING Support before returning an item. Include the order number, item name, reason for the request and clear photographs when relevant. Unless the item is faulty, products should be unworn, clean and returned with their original packaging. Eligibility, return address, shipping responsibility and model-specific exclusions must be confirmed by VING before dispatch.

VING works to present product descriptions, measurements, materials and colours accurately. Screen settings, lighting and production updates can create minor visual differences. Customers are responsible for reviewing the product information and selecting a suitable size before ordering. Use the Size Guide or contact support when fit is uncertain.

If you believe an item has a manufacturing defect, stop using it and contact VING Support with the order number and clear photographs. Claims are assessed according to the product, condition and evidence provided. Normal wear, accidental damage, misuse, incorrect care, unauthorised modification and damage caused by unsuitable use are not manufacturing defects.

Use each product for its intended purpose and follow the care and fitting guidance supplied by VING. Footwear performance and comfort vary by individual, activity and conditions. VING products are not medical devices and do not guarantee the prevention or treatment of injury. Stop use and seek appropriate professional advice if pain or unusual discomfort occurs.

Customer information is used to operate the store, process and deliver orders, provide support, prevent fraud and meet legal obligations. Checkout and payment data may also be handled by Shopify, payment providers, couriers and service partners as required to complete the transaction. Marketing messages are sent only where permitted and may be unsubscribed from at any time. Read the Privacy Policy for details.

The VING name, logos, product names, designs, photographs, graphics, videos and written content are owned by or licensed to VING. Store content may be viewed for personal shopping and information. It may not be copied, modified, distributed or used commercially without prior written permission.

VING may update these policies when store operations, services or legal requirements change. The version published on this page applies from its stated update date. Nothing in these policies limits rights that cannot be excluded under applicable consumer law.